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Frequently Asked Questions

Answers to common questions about our laboratory services

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We accept a wide range of biological samples including whole blood, plasma, serum, urine, tissue, FFPE blocks, cells, DNA/RNA extracts, and saliva. Detailed sample requirements and collection protocols are provided upon project confirmation.
Standard turnaround is 2-4 weeks for whole genome sequencing and 2-3 weeks for proteomics (LC-MS/MS). Rush services are available upon request. Timelines depend on sample volume, library prep complexity, and data analysis requirements.
Yes, we maintain CLIA certification, CAP accreditation, and ISO 15189:2022 standards. Our quality management system undergoes regular audits and proficiency testing to ensure the highest data integrity.
All client data is protected with 256-bit encryption, HIPAA-compliant servers, and strict access controls. We sign confidentiality agreements and can accommodate on-premise data transfer options for sensitive projects.
Absolutely. Our R&D team specializes in developing custom qPCR panels, targeted NGS panels, ELISA kits, and multiplex assays. We guide you from design through validation and pilot testing.
Yes. We have global logistics partnerships for sample collection kits, temperature-controlled shipping, and centralized testing. Our project managers ensure harmonized protocols across all participating sites.
You can request a quote via our online form, email, or phone. Provide details about the service (e.g., RNA-Seq, proteomics, genotyping), sample number, and desired turnaround. Our scientific team responds within 24 hours.
Standard analysis includes QC, alignment, variant calling (for NGS), differential expression, or protein identification. Custom pipelines, pathway analysis, and integrated multi-omics are available as add-on services.
Yes, we offer complimentary collection kits (blood tubes, swabs, stabilizers) with prepaid shipping labels for domestic and international clients. Detailed instructions ensure sample integrity.
Samples are stored securely for up to 1 year post-analysis per our quality policy. Clients may request extended storage or early disposal. All biological waste is disposed of in accordance with federal and state regulations.
Absolutely. We provide raw data files (FASTQ, RAW spectra, CDF), processed results, and a comprehensive methods report. All documentation supports publication requirements.
Every project receives a unique tracking ID. Our client portal provides real-time updates: received, QC passed, in progress, analysis complete, and results ready. You can also contact your dedicated project manager.
Upon arrival, each sample is logged into our LIMS, inspected for quality, and assigned a unique barcode. Samples undergo extraction, library preparation (for NGS) or digestion (for proteomics), followed by instrument analysis. Throughout the process, QC metrics are recorded. You receive a final report with raw data, analysis, and interpretation support.
We follow strict SOPs, use calibrated equipment, run technical replicates, and include control samples in every batch. Our laboratory participates in external proficiency testing programs (CAP, PT) and performs regular internal audits. All data is reviewed by senior scientists before release.
Yes. We provide tiered pricing based on sample volume and committed project scope. For academic institutions, non-profits, and multi-year partnerships, we offer customized discount structures. Contact our business development team for a detailed proposal.
We take extreme care in handling, but if a sample is lost due to lab error or damaged beyond use, we will notify you immediately. We offer replacement testing at no charge if you have backup samples. For critical irreplaceable specimens, we recommend splitting into aliquots before shipment.
Yes, our CLIA-certified and GLP-compliant laboratory supports regulated studies. We provide validated assays, chain-of-custody documentation, and audit-ready records. Many of our clients use our data for IND/IDE submissions and clinical trial biomarker analysis.
Simply contact us via phone, email, or the website form. A scientific account manager will discuss your needs, send a quote, and upon acceptance provide a project agreement and sample submission instructions. New clients can start within 48 hours.